At Luxueur, we're committed to delivering your beauty essentials safely and efficiently. Whether you're shopping for luxury wigs, premium skincare, or beauty accessories, we strive to provide a seamless shipping experience from checkout to delivery.
Order Processing
Orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During promotional periods, new product launches, or holiday seasons, processing times may be slightly extended. If this occurs, we'll keep you informed via email.
Shipping Times
Estimated delivery times are as follows:
| Destination | Estimated Delivery |
|---|---|
| South Africa | 2–5 Business Days |
| Southern Africa | 4–8 Business Days |
| International | 7–15 Business Days |
Please note that delivery times are estimates and may vary due to courier operations, customs processing, weather conditions, or other unforeseen circumstances.
Shipping Costs
Shipping fees are calculated automatically at checkout based on your delivery address and the size or weight of your order.
From time to time, Luxueur may offer Free Shipping promotions on qualifying orders.
Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number.
Tracking information may take up to 24 hours to become active after your package has been handed over to the courier.
Delivery Information
Please ensure your shipping address, email address, and contact number are correct before placing your order.
Luxueur is not responsible for delivery delays or additional charges resulting from incorrect or incomplete shipping information provided during checkout.
International Orders
International customers may be required to pay customs duties, import taxes, or other government fees upon arrival in their country.
These charges are determined by your local customs authority and are the responsibility of the customer.
Lost, Delayed, or Damaged Orders
If your package is delayed, lost, or arrives damaged, please contact us as soon as possible.
To help us resolve your request quickly, please include:
- Your order number
- Photos of the item (if damaged)
- Photos of the packaging (if applicable)
Our support team will investigate with the courier and work toward the best possible resolution.
Incorrect Items
If you receive an incorrect item, notify us within 48 hours of delivery.
We will arrange the appropriate replacement or provide further assistance after reviewing your request.
Delivery Delays
While we work with trusted courier partners to ensure timely deliveries, occasional delays may occur due to circumstances beyond our control, including:
- Severe weather conditions
- Public holidays
- Customs inspections
- High shipping volumes
- Courier service disruptions
We appreciate your patience and understanding should any delays arise.
Need Assistance?
If you have any questions about your order or shipment, our customer support team is here to help.
Email: support@luxueur.store (replace this if you use a different support email)
Thank you for choosing Luxueur. We appreciate your trust and look forward to delivering premium beauty products directly to your doorstep.