At Luxueur, customer satisfaction is our priority. We take pride in offering premium beauty products and want you to shop with confidence. If you're not completely satisfied with your purchase, please review our Returns & Exchanges Policy below.
Return Eligibility
We accept returns on eligible items within 14 days of the delivery date.
To qualify for a return, items must:
- Be unused, unworn, and in their original condition.
- Include all original packaging, tags, and accessories.
- Not show signs of use, damage, or alteration.
- Be accompanied by proof of purchase or your order number.
Items that do not meet these conditions may not be eligible for a refund or exchange.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged or defective:
- Wigs that have been worn, washed, cut, dyed, or styled.
- Opened or used skincare and cosmetic products.
- Beauty products with broken hygiene seals.
- Gift cards.
- Clearance, sale, or final-sale items (unless otherwise stated).
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your package.
To help us resolve your request quickly, please include:
- Your order number
- Clear photos of the item
- Photos of the packaging (if applicable)
- A brief description of the issue
We'll review your claim and arrange a replacement or appropriate solution as quickly as possible.
Exchanges
We gladly accept exchanges for eligible items that meet our return requirements.
Exchanges are subject to product availability. If your requested item is unavailable, we'll offer an alternative product or process a refund where applicable.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider or bank.
Please note that original shipping charges are non-refundable unless the return is due to our error or a defective product.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was sent.
- The product arrived damaged or defective.
- The error was caused by Luxueur.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.
How to Start a Return
To request a return or exchange, please contact our customer support team with:
- Your order number
- The reason for your return or exchange
- Photos (if applicable)
We'll provide you with the next steps and return instructions.
Cancellations
Orders may only be cancelled before they have been processed or shipped.
Once an order has been dispatched, it can no longer be cancelled and must follow the standard return process if eligible.
Need Assistance?
If you have any questions regarding returns, exchanges, or refunds, our support team is happy to assist you.
Luxueur
Email: support@luxueur.store